Abstract:
Today, the image of a manager in public administration is a significant and integral part of the effective work of the state apparatus of any country. This is due to the fact that a manager in public administration acts as an official representative of the state and also forms the public's approval or disapproval of the country's political course. Scholars argue that a positive image of civil servants can be regarded as a unit or indicator of administrative culture.
Description:
Moreover, the positive image of an official—particularly a leader in public administration—is shaped by a range of professional qualities, including communication skills, empathy, reflexivity, and eloquence. These attributes enable more constructive and citizen-oriented interactions.
